Refund & Guarantee Policy

1. Refund Eligibility

At Profitbil (by LoRa IT Innovations Private Limited), we stand firmly behind the performance of our billing software and POS solutions. We offer a full 100% thirty-day (30-day) money-back guarantee to all first-time subscribers of our paid plans (Starter POS, Growth Suite, and Enterprise Chain).

To be eligible for a full refund, you must submit a written refund request to sales@profitbil.com within thirty (30) calendar days of your initial subscription payment date.

2. Refund Processing Time

Once your refund request is submitted and verified by our billing division, we process the transaction promptly.

Refunds are issued directly back to your original payment method (Credit/Debit Card, UPI, Stripe, or Razorpay). Processing times vary by financial institution:

• Credit / Debit Cards: 5 to 7 business days for statement credit.
• UPI / Digital Wallets: 24 to 48 business hours.
• Direct Wire Transfer: 3 to 5 business days.

3. Monthly vs. Annual Subscription Refunds

Monthly Subscriptions: Refund requests submitted within the first 30 days of initial account creation will receive a 100% refund of the monthly fee. Subsequent monthly recurring charges are non-refundable once the 30-day window passes, but you can cancel future renewals anytime.

Annual Subscriptions: If requested within the initial 30 days, annual subscriptions receive a full 100% refund. After 30 days, annual subscriptions are non-refundable, but your service will remain active through the end of the paid annual term.

4. Account Cancellation

You can cancel your Profitbil subscription plan at any time without penalty or cancellation fees directly from your Merchant Dashboard:

1. Log in to your master owner dashboard.
2. Navigate to Settings & Billing → Subscription Plan.
3. Click Cancel Auto-Renewal and confirm.

Upon cancellation, your store account will remain fully functional until the end of your current paid billing period.

5. Exceptions & Non-Refundable Items

The following items and services are strictly non-refundable:

• Third-Party Hardware Purchases: Barcode scanners, thermal receipt printers, and cash drawers purchased from third-party vendors (hardware warranties are covered by respective manufacturers).
• Custom ERP Engineering Services: Custom developer integration hours or bespoke ERP feature development requested for enterprise chains.
• Accounts Terminated For Fraud: Accounts suspended or terminated due to intentional tax fraud or violation of our Terms of Service.

6. Billing Support Contact

If you have questions regarding your invoice, wish to request a refund, or need assistance canceling auto-renewal, contact our billing specialists: